Privacy Policy

This Privacy Policy explains how Veelx and/or its Affiliates (collectively "Veelx", "we", or "us") collects and uses Personal Data. Veelx offers its ride-hailing services on an intermediation platform available via the Veelx app and the Veelx Driver app (the “Veelx Platform”). This Privacy Policy applies to all users of the Veelx Platform, including when users interact or communicate with us regarding the Veelx Services (all collectively, the "Veelx Services").

Data Controllers

When you download the Veelx app (for riders) or the Veelx Driver app (for drivers) to receive or provide transportation services, respectively, [Your Company Name] will be the data controller for the Personal Data provided during the registration process and other personal data you provide directly for your personal account in order to use the Veelx Platform and the services offered ("Account Data").

This Privacy Policy relates solely to the data received, collected, processed, and used as part of your registration and use of the ride-hailing services provided via Veelx.

By accessing or using the Services, you confirm that you have read this Privacy Policy in full and understand that information collected by Veelx in accordance with this Privacy Policy may be used in accordance with applicable laws, this Privacy Policy, and our Terms of Use.

1. Scope and Application

This Privacy Policy applies to all individuals worldwide who access or use our Services. It specifically applies to:

Drivers: Individuals that provide (or submit the application to provide) transportation services.
Riders: Individuals that request or receive transportation, including those that receive transportation requested by another individual.
Across this Policy, we will be using some important definitions:

Applicable Law means any law that applies to our processing of your Personal Data.

Personal Data is any data or information that relates to an individual and which could, alone or in combination with other data or information, identify an individual.

Process or Processing means the collection, storage, use, or transfer of Personal Data.

Terms of Use refers to the terms and conditions governing the use of Veelx services, which you accept when using our platform.

Transaction Data means any information collected related to your transaction with Veelx, including your name, contact information, payment information, and details of the transaction.

2. Collection of Information

Depending on the Services you are accessing or using, we collect and use:

A. Information You Provide to Us

Whether you are a Rider or Driver, you are solely responsible for the accuracy of the information you provide on the Veelx Platform. Veelx will only modify or update your Personal Data upon your request or when you modify your account details on the Veelx Platform.

Riders

If you are a Rider, we collect Personal Data that you provide directly to us through your access or use of the Services, such as when you:

Create or modify your account on the Veelx Platform.
Access the Services.
Request Services for yourself or others.
Contact Veelx customer support.
Complete user surveys or provide feedback.
Otherwise communicate with us.
The Personal Data collected in these processes may include your:
- Name
- Email address
- Phone number
- Payment method
- Residential address
- Payment information
- Images/videos, including photos submitted for identity verification.
- Identification card and related information.
- Other information you choose to provide.

Drivers

If you are a Driver, we collect Personal Data you provide directly to us through your access or use of the Services, including:

Name
Email address
Phone number
Postal address
Date of birth
Gender
Images/videos, including photos submitted for identity verification.
Identification card and driving license.
Vehicle and insurance documentation.
Payment information, including bank account details.
Other information you choose to provide.
Please note that if you choose not to provide some of this Personal Data, or request that we erase some or all of it, we may not be able to provide you with our Services at all or provide them to the same standard.

B. Information We Collect Through Use of Our Services

When you access or use our Services, either as a Rider or Driver, we collect information, some of which will constitute Personal Data. This information may include:

Mobile network information
Mobile operating system
Device location
IP address
Device information
Transaction-related information
Information on safety-related incidents
Registration history information

C. Information We Collect From Other Sources

We may also receive information from other sources, including:

Information from your employer if they participate in our enterprise solutions.
Information from social media or payment providers if you link your account.
Information from third-party identity verification services.

3. Use of Personal Data

We may use Personal Data collected to:

Provide, maintain, and improve our Services.
Perform internal administration and operations, including data analysis, testing, and research.
Facilitate communications between Riders and Drivers.
Send administrative or Service-related messages.
Process contest or promotion entries.
Ensure the safety and security of our Services.
Prevent, detect, and combat fraud or unsafe activities.
Personalize and improve the Services.
Use Driver and Rider ratings to ensure compliance with Veelx's Terms of Use.

4. Sharing of Personal Data

Depending upon the purposes for which we have collected your Personal Data, we may share it:

With Veelx Affiliates.
With third-party service providers who help us perform our Services.
With law enforcement or other authorities if required by applicable law.
With third parties during negotiations of any merger, sale, or acquisition of our business.

Riders only:

With Drivers to enable them to provide the Services you request.

Drivers only:

With Riders to enable them to identify you and your vehicle.
With insurance companies or providers of fleet financing solutions.

5. Automated Decision-Making

We use Personal Data to make automated decisions related to the use of our Services, such as:

Determining Driver and Rider ratings.
Matching available Drivers to Riders based on availability and proximity.
Enabling dynamic pricing.
Flagging accounts for fraud or unsafe activities.

6. International Transfer of Personal Data

We may transfer Personal Data to countries other than the one where you live. We will take appropriate measures to protect your Personal Data in accordance with this Privacy Policy and applicable laws.

7. Storage of Personal Data

We will retain your Personal Data for as long as necessary for the purpose for which it was collected, unless required to retain it longer for legal or regulatory reasons.

8. Your Choices

Device Permissions:

You can control the permissions granted to the Veelx app through your device settings.

Marketing and Opting Out:

You can opt out of receiving direct marketing communications from us through your account settings or by contacting us directly.

Data Subject Rights:

Depending on your location, you may have the right to access, correct, or request the deletion of your Personal Data.

9. Security Precautions

We take security seriously and have implemented measures to protect your Personal Data. However, no data transmission over the internet can be guaranteed to be 100% secure.

10. Cookies

We use cookies and similar technologies to improve our Services, understand user behavior, and provide targeted advertisements.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the Services or by other means.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@veelx.com.

This Privacy Policy is designed to protect the personal information of both users and drivers on the Veelx Platform, ensuring compliance with relevant data protection laws. Please customize this template to reflect your specific practices and legal obligations.